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Riverside Hostel House Rules & Terms and Conditions

The Hostel is located in the heart of Riverside Community and surrounded by houses of Riverside residents. To ensure that Riverside Hostel continues to be a welcoming, sustainable and safe space for everyone, including other hostel guests, we ask you to follow these house rules.

  • The hostel is an alcohol, smoke and drug free zone. This applies to all rooms and all communal spaces, inside and outside as well as to vans/tents.

  • The hostel is not a suitable space for minors. In extraordinary circumstances, under 18's may book into the hostel. However, they must be accompanied by an adult staying with them in a private room (Twin Room, Caravan, A-Frame only).


  • Length of Stay: Your initial booking can be up to one month. This may be extended by arrangement with hostel management.


  • Payment will be on arrival and weekly thereafter in advance (unless you have booked and payed online already).


  • All cancellations must be received no later than 3 days prior to your arrival. All cancellations and amendments must be received in writing to hostel@riverside.org.nz. Guests will be charged 50% of the total price if they cancel in the 3 days before arrival. No shows and cancellation of nights after arrival will require full payment. Refunds will only be made to the credit card and person debited for the original transaction. Non-Covid related REPEATED cancellations may result in refusal of future bookings.


  • Check-In is between 2pm and 4pm. Check-Out by 10am.


  • Parking:  Available under the trees. Please keep van spaces free for self-contained van bookings and do NOT park on access paths either side of the building.


  • 10km SPEED LIMIT! Please drive slowly in Riverside. We have many young free-range children.


  • Noise: Please be quiet after 10pm. Keep your noise level down at all other times. No parties. No drumming.


  • Visitors must leave at 10pm.

  • Strictly no pets.


  • Behaviour: Abusive, violent or discriminatory behaviour will not be tolerated. Nor will theft or wilful damage of hostel or guests’ property.


  • Keep shared spaces at all times clean and tidy. Please take your personal belongings back to your space after use.


  • Please follow our recycling rules. If unsure where to throw what, check our recycling/rubbish sheet or ask hostel staff.


  • These rules apply equally to your visitors.


  • Hostel Management reserves the right to inspect rooms or/and to refuse accommodation at any time if guests are compromising the comfort, safety or security of other guests, staff or hostel property.

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